lucky99 Casino & Sportsbook Data Care

This page describes what we collect when you use lucky99 and how we keep that data protected. We operate an online entertainment service centred on football markets, live-dealer tables, and slot games, available where local law permits. Our commitment to data security and transparency underpins every interaction you have with our platform.

We at lucky99 collect personal information only to deliver our service, process your account, handle payments, and comply with applicable regulations. We do not sell your data to third parties. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all locations where we operate.

Our service area is jurisdiction-restricted. We do not offer our services in locations where online wagering is prohibited. Users are responsible for verifying that access and use of lucky99 comply with their own jurisdiction's law.

What We Collect on lucky99

We collect your email address, phone number, and full name when you open an account. We also collect your date of birth and residential address for account verification. During Liga 1, Piala AFF, and Champions League seasons, we may ask for additional identity documents to confirm your eligibility to use our platform.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, method, and timestamp. We do not store your full payment card details; our payment processors handle that encryption. We also log your IP address, device type, and browser information each time you log in.

We collect your betting history, game session data, and account balance for regulatory reporting and fraud prevention. If you contact our support team, we keep a record of your inquiry and our response. We may also collect cookies and similar tracking technologies to remember your preferences and improve your experience on lucky99.

How We Use Your Data

We use your personal information to verify your identity, process deposits and withdrawals, and send you account notifications. We analyse your activity to detect suspicious patterns and prevent money laundering. We also use aggregated, anonymised data to improve our platform's performance and understand which markets—such as Liga 1 or Piala Indonesia—are most popular among our users.

We may contact you via email or SMS to confirm large transactions, notify you of account changes, or inform you of platform maintenance. We do not use your data for marketing unless you explicitly opt in. Our lucky99 team may review your account if we suspect fraud or breach of our terms.

Our lucky99 Data Protection Policy

We encrypt all data in transit using industry-standard TLS protocols. Our servers use firewalls and intrusion-detection systems. We limit access to your personal information to employees and contractors who need it to perform their duties. We conduct regular security audits and penetration tests to identify vulnerabilities.

We retain your account data for as long as your account is active, plus seven years after closure for regulatory compliance. We delete cookies after 12 months of inactivity. If you request deletion of your account, we anonymise your personal information within 30 days, though we may retain transaction records as required by law.

We work with third-party payment processors, hosting providers, and analytics vendors. These processors are bound by confidentiality agreements and must comply with data-protection standards equivalent to our own. Our servers may be located in Singapore, the Philippines, or other jurisdictions outside Indonesia; your data is protected by the same encryption and access controls regardless of location.

Your Rights

• Access: You may request a copy of all personal data we hold about you.
• Correction: You may update your email, phone, or address in your account settings at any time.
• Deletion: You may request account closure and data anonymisation, subject to legal retention obligations.
• Objection: You may opt out of non-essential communications by adjusting your notification preferences.

To exercise any of these rights, contact our support team at the address below. We will respond within 14 days. We do not charge a fee unless your request is manifestly unfounded or excessive.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. We use analytics cookies to measure traffic and user behaviour on lucky99. We do not use tracking cookies to follow you across other websites. You may disable cookies in your browser settings, but some features of our platform may not work correctly if you do.

Contact lucky99

If you have questions about our data practices or wish to exercise your rights, contact our lucky99 support team. We are available in English and Indonesian. Our response time is typically within one business day during standard hours in Jakarta, Surabaya, and Bandung.